Industry-leading Professional Services
Our decade-long experience working with hundreds of companies and deeply understanding their reward and incentive needs culminates in Plum Professional Services. We transformed our learnings into a proven framework that ensures repeatable success for every customer.
Plum Professional Services
As your trusted partner, we align with your unique goals and requirements. From program design to implementation, we co-create tailored solutions to streamline rewards, drive engagement, and enhance the experience for your customers, partners, vendors, and teams.
Taking the stress out of program design
Our experts collaborate with you to define your goals and design reward and incentive programs that deliver measurable impact.
We co-create tailored programs that align with your organization's objectives, leveraging our proven expertise in strategy, program design, and execution to create seamless reward experiences for your stakeholders, whether they are customers, partners, or teams.
Reliable implementation that guarantees program success
Our specialized team, of Implementation Specialists, Product Designers, Technical Architects, Customer Success Managers (CSM), Communication Experts, and Customer Support, ensures the program is implemented on time, meticulously maintained, and continuously improved.
We'll configure programs, workflows, reports, integrations, and enhancements to meet your needs, and verify their functionality through comprehensive system walkthroughs
Our native integrations with Survey tools, HRMS, Sales tech, MarTech, SSO, and productivity tools are standardized, require minimal setup, and are rigorously tested to optimize program effectiveness.
We help you personalize the platform with your branding, making the system truly yours.
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Simplifying adoption and driving impactful change
We work with you to define the right audience, craft clear communication strategies, and establish a rollout plan to ensure smooth adoption across your teams and stakeholders.
Through comprehensive training for administrators and custom user guides, we ensure that everyone can effectively navigate and leverage the platform to achieve maximum impact.
Our reporting capabilities, including custom reports on platform utilization and stakeholder feedback, provide you with the data necessary to track adoption, measure program performance, and continuously optimize your initiatives for maximum ROI.
Our support model that keeps you moving forward
Our dedicated support team handles a variety of issues and topics in a timely manner, from functional support to issues with points or rewards fulfilment, and technical and platform support
Our solutions are backed by comprehensive self-service resources, giving you the security that we're with you every step of the way and ensuring you have everything to achieve your goals.
End-users can request and track support cases with full transparency on SLAs. Company administrators can also get an overview of all support cases and see how they are processed.
Our solution comes with a comprehensive suite of reports tailored for managers, HR administrators, and more stakeholders unlocking valuable insights on business, team, and individual performance.
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Comprehensive support throughout the customer journey
Your dedicated CSM acts as the strategic partner, working closely with organizations to ensure program effectiveness, ongoing program optimization and ROI.
The team delivers proactive support through regular health checks, quarterly business reviews, and data-driven optimization recommendations.
The CSM provides valuable insights through detailed analytics and benchmarking data, helping organizations continuously evolve their programs.
The CSM works with your team to unearth valuable insights and make critical adjustments to drive continued success. We share new ideas to evolve the program to meet future needs.
Additional Services
Strategic Consulting
Partnering with industry-leading consulting firms, Plum offers a robust suite of consulting services to help you optimize your incentive and rewards strategies. From designing impactful programs to conducting comprehensive analysis, our experts guide you at every stage to achieve measurable outcomes.
Our consulting services include:
Program design: Crafting bespoke incentive programs that align with your business goals.
Campaign strategy: Designing and refining promotional campaigns to drive desired behaviors and outcomes.
Data-driven insights: Leveraging analytics to evaluate program performance and make informed decisions.
Channel partner optimization: Building strategic frameworks to motivate and empower channel partners.
With the combined expertise of our consulting partners and the flexibility of Plum, you can drive impactful engagement, foster loyalty, and achieve your business objectives seamlessly.
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Useful Resources
How to do festive gifting with Plum
Make holiday gifting memorable and impactful with Plum's curated gift options. From personalized rewards to thoughtful incentives, we help you create the perfect festive experience for your stakeholders.
How to turn shoppers into loyal fans with rewards
Our guide explores how Plum's rewards infrastructure enables you to design and execute global promotions effortlessly. Learn how businesses are using innovative reward strategies to boost customer loyalty, drive engagement, and create lasting brand advocates.
Master end-to-end promotional campaigns
Discover how to design, execute, and manage effective consumer promotion campaigns using Plum's powerful platform. This guide helps you drive impactful campaigns that deliver measurable results from start to finish.
How to drive channel partner motivation with rewards
Automate your sales and channel incentive programs in minutes. Start driving better sales behaviors and crush quotas with attractive rewards, leading to growth and success.
5000+ customers globally use Plum to fuel growth
Enterprise grade platform that is fully secure and designed to scale
Here is what Plum offers:
FAQs
Programs are tailored through a thorough process that includes multiple rounds of research, stakeholder interviews, custom configurations, training programs, focus on unique company culture and values, expert strategy development, co-creation of initiatives with clients, and careful attention to deployment requirements.
We ensure your programs are adaptable and relevant by collaborating with industry leaders, integrating the latest trends in customer and partner engagement, and understanding the specific needs of your business. We focus on creating customized solutions that align with your objectives, whether for marketing, sales, or vendor relationships, while staying ahead of emerging industry challenges.
Plum offers transparent pricing with no hidden fees and a scalable infrastructure that seamlessly integrates across platforms. If you're considering switching, we ensure a hassle-free transition with zero migration costs. Our solution engineers provide smooth implementation, reducing operational overhead and enhancing efficiency
Our focus is on creating robust, adaptable programs that deliver consistent value while evolving with your organization's needs and culture. We achieve long-term program success by
- Finding and elevating the best aspects of organizational culture
- Creating programs that can evolve with the organization
- Implementing proven methodologies
- Providing ongoing professional support
- Regular program assessment and optimization
- Maintaining alignment with company values and objectives
Plum's full-stack embedded solution makes it extremely easy for businesses to run scalable rewards programs across geographies. Our catalog features 10 Mn+ reward choices from 8000+ brands across 55+ countries and not to mention, a redemption portal that supports 12 languages. We also have teams in the EU, MENA, GCC, SEA, US, Canada, and India to manage local meetings and other custom catalog requirements. With multi-region capabilities, Plum can quickly fulfil local cloud deployments if needed. Our support teams are spread globally and can work in different time zones.
The platform configuration process includes detailed assessment of company requirements, custom configuration of program workflows, reporting systems, integration points, and enhancement features, multiple system walkthroughs for verification, iterative refinement based on feedback, testing to ensure alignment with needs, and configuration validation at each step.
Tailor the user experience with custom colors, fonts, and logos across emails, landing pages, and marketplace. This comprehensive branding capability ensures a cohesive and professional presentation of your company's identity throughout the reward process.
Plum enables organizations to deploy reward points with a fixed conversion value. For example, you can set the conversion value as 1 Point = 1 USD. Customers, partners, and others can accumulate reward points and redeem them for rewards of their choice from our global Rewards catalog.
Recipients from around the globe can redeem rewards of their choice and in their preferred currencies. The conversion value of points (despite being in the base currency) is automatically converted into the equivalent currency value on the recipient's side.
Plum currently supports English, Spanish, Dutch, Polish, and French as a standard offering. The platform adapts to new languages and can be added based on your business needs.
Plum supports twelve languages: English, German, Polish, Hebrew, Traditional Chinese, Simplified Chinese, Portuguese, Spanish, Thai, Japanese, Italian, and French. For specific requests made by our clients, we can add more languages.
24/5 support is delivered through multiple channels, such as a live customer support team, chatbot assistance, email support, built-in ticketing system, self-service online help center, mobile app support, real-time issue tracking, and immediate response for critical issues.
The built-in ticketing system provides case creation and tracking within the platform, email-based ticket submission, full SLA transparency, real-time status updates, admin oversight of all cases, issue resolution tracking, performance metrics, response time monitoring, and comprehensive case history.
Support SLA management includes continuous monitoring of open issues, transparent resolution timelines, regular SLA compliance reporting, priority-based response times, escalation procedures, performance tracking, and continuous improvement processes. Our support services are designed to provide comprehensive assistance while maintaining transparency and accountability through robust tracking and reporting mechanisms.
Program effectiveness is tracked by the CSM through platform utilization analytics, customer sentiment measurements, engagement tracking, dashboards and real-time usage statistics, adoption rate monitoring, and ROI measurements.
Ongoing optimization includes regular reviews with the CSM, data-driven adjustment recommendations, program evolution guidance, future needs assessment, performance optimization, user feedback integration, continuous improvement suggestions, trend analysis and updates, walkthrough of new features, and best practice implementation.
Sustained program adoption is achieved through regular program health checks, continuous stakeholder engagement, periodic training refreshers, usage analytics monitoring, targeted communication campaigns, success story sharing, champion support, adoption barrier identification and removal, and regular program updates and enhancements.
